Our Policies

Ensuring the Best Experience

At Shante's Glam Trap, we go out of our way to make sure our valued clients have the best experience possible, from the minute they enter our doors to the moment they leave the Glam Trap chair. Please take a moment to review our policies to ensure you understand our operations procedures. If you have any questions, just get in touch and we’ll be happy to help.

Cancelling Appointments

We understand life happens and please understand that appointment times are limited. If you must cancel your appointment, we respectfully request at least 48 hours notice. Missed appointments, or appointments cancelled without a 48 hours notice, will incur a fee up to the full amount of the service.

All deposits are non-refundable.

Products and Services

Thank you for choosing Shante's Glam Trap. We value your business and aim to provide you with the best possible experience. This refund policy clarifies our stance on refunds and returns. Please review this policy before scheduling an appointment, as all sales are final.

No Refunds: Due to the personalized nature of our services, we do not offer refunds once the service has been provided. This policy applies to all haircuts, hairstyles, coloring, treatments, and any other service rendered by Shante's Glam Trap.
Service Satisfaction: We are committed to delivering high-quality services. If you have any concerns or are unsatisfied with the outcome of your hair service, please notify me immediately before leaving the salon. We will make reasonable efforts to address any issues or make adjustments, if possible, during your visit.
Styling and Maintenance: Please note that the final result of your hair service may depend on various factors, including your hair type, texture, and condition. Additionally, styling and maintenance techniques at home may affect the longevity and appearance of your hair after leaving the salon. We are not responsible for any changes or dissatisfaction resulting from styling and maintenance performed outside of our salon.
Damaged or Defective Products: In the event that a hair product or accessory purchased from our salon is damaged or defective, please contact us within 24 hours of purchase. We will assess the situation and, if appropriate, provide a replacement or alternative solution. Please note that this policy does not apply to hair services themselves.
Changes or Cancellations: Should you need to make changes to your scheduled appointment or cancel it, we kindly request that you provide us with reasonable notice. While we understand that unforeseen circumstances may arise, repeated cancellations or no-shows may result in the inability to schedule future appointments.
Pricing and Payment: Prices for our services are clearly displayed and communicated before the service is rendered. Please ensure that you understand the pricing and payment details before proceeding with the service. Once the service is provided, payment is due in full, and no refunds will be issued. Additional services provided during the appointment will be added to the total amount due.

We appreciate your understanding of our refund policy. If you have any questions or require further clarification, please don't hesitate to reach out to our salon staff. We look forward to providing you with exceptional services.

Effective Date: May 21, 2023

We at Shante's Glam Trap LLC are committed to protecting your privacy and safeguarding your personal information. This privacy policy outlines how we collect, use, disclose, and store your personal data when you use our booking website. We encourage you to read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect:

1.1 Personal Information: When you make a booking or interact with our website, we may collect certain personal information, such as your name, email address, phone number, and appointment preferences. This information is necessary to facilitate the booking process and provide you with our hairdressing services.

1.2 Payment Information: To process payments for your appointments, we may collect and store your payment card details, billing address, and other relevant payment information. Please note that we do not store complete payment card information on our servers. We utilize secure payment gateways that adhere to industry standards to ensure the safety of your financial data.

1.3 Usage Information: We may collect information about how you interact with our website, including the pages you visit, the date and time of your visits, your IP address, and browser information. This data is collected through the use of cookies and similar technologies to enhance your user experience and improve our website's functionality.

2. Use of Information:

2.1 Booking and Service Delivery: We use the personal information you provide to process your bookings, manage appointments, and deliver our hairdressing services to you. This includes sending appointment confirmations, reminders, and notifications related to your booking.

2.2 Communication: We may use your contact information to communicate with you regarding your appointments, respond to inquiries, provide customer support, and inform you about any changes or updates to our services.

2.3 Marketing and Promotions: With your consent, we may use your personal information to send you marketing communications, such as newsletters, special offers, or promotions related to our hairdressing services. You have the right to opt-out of receiving such communications at any time.

2.4 Analytics and Improvements: We may analyze usage information to understand how our website is being utilized, identify trends, and improve our services. This data is aggregated and anonymized whenever possible.

3. Data Sharing and Disclosure:

3.1 Service Providers: We may engage trusted third-party service providers to assist us in delivering our services. These providers may have access to your personal information to perform specific tasks on our behalf, such as processing payments, managing bookings, or providing technical support. We ensure that these service providers adhere to strict data protection standards and use your information only as instructed by us.

3.2 Legal Requirements: We may disclose your personal information if required to do so by law, court order, or governmental authority. We will also disclose information when we believe it is necessary to protect our rights, property, or safety, as well as the rights, property, or safety of others.

4. Data Security:

We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, secure socket layer (SSL) technology, and regular security assessments. However, please note that no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your data.

5. Data Retention:

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymize it.

6. Your Rights:

You have certain rights regarding your personal information, including the right to access, correct, or delete your data. If you wish to exercise these rights or have any questions or concerns about your personal information, please contact us using the information provided in Section 7 below.

7. Contact Us:

If you have any questions, comments, or concerns regarding this privacy policy or our data practices, please contact us at:

Shante's Glam Trap

shantesglamtrap@gmail.com

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be effective upon posting on our website. We encourage you to review this policy periodically for any updates.

Last updated: May 21, 2023

Policies: Policies